Journal

Notes from the map table

Written after class, when a sitting has left a residue. These are not vendor round-ups.

Desk with notebook, charts and a laptop

Retention · 9 min

Retention without the vanity curve

N-day charts flatter power users. Cohort by first job, not by calendar, or you will congratulate the wrong people.

Open notebook with a pen on a wooden table

Onboarding · 10 min

Onboarding as a geography

Treat first-run as terrain with dead ends, not as a corridor with a conversion rate at the far door.